What We Do
This film was made on Friday December 13, 2019 by Ashley Jade Backhouse, Thaswina Ramsaha and Christos Chrysanthou, 2nd year Film and Moving Image Students at NUA.
From April 2024, the SOS Bus operates from 9.30pm – 3.30am on some Friday and Saturday nights. Check our home page for dates.
We're here to provide a safe space in the heart of Norwich for anyone who needs help. People can access the service by walking in off the street or can be brought in by friends or members of the public.
Pubs, clubs, members of the public and emergency services can call the SOS Bus for assistance and advice if they have a concern about someone's wellbeing.
Dehydrated? Pick up a bottle of water from us.
We offer immediate assistance to anyone requiring a safe space while visiting Norwich's pubs, clubs and nightlife on Fridays and Saturday nights.
Lost your shoes? We have flipflops to stop you treading on broken glass.
We are the first point of contact for those whose well-being is threatened by an illness or injury, emotional distress or other vulnerability.
Can't get hold of your mates and your phone's dead? Wait with us while we charge your phone.
We provide immediate non-judgemental, independent medical help and support.
Feel nervous waiting for a taxi on your own?
Come and sit with us until it arrives.
Feeling vulnerable or scared?
Come and see us to feel safe.
Our primary purpose is to reduce unnecessary ambulance call-outs and attendance at A&E and freeing up police officer time by offering immediate assistance to anyone at risk who presents themselves to the SOS Bus.
The SOS Bus is in radio contact with the police, ambulance service, CCTV control centre, local pubs and nightclubs via a digital radio system, by which clients are frequently referred to the service.
‘This service is truly incredible and the volunteers are true inspirations, superb care and superb people, a big pat on the back from me’